No. You can complete your purchase as a guest without creating an account.

Creating an account allows you to view your order history, save your details for a faster checkout and manage future orders more easily.

We begin preparing orders shortly after they are placed, so we cannot guarantee that changes or cancellations will be possible.

Please contact us as soon as possible at info@heya.fi with your order number. We will always do our best to help, but once your order has entered processing or has been dispatched, it can no longer be changed or cancelled.

Unfortunately, we cannot add products to an order after it has been placed. Please place a separate order for any additional items.

Example answer to the question. Feel free to customize this content with the actual information you want to provide.

Order confirmations are sent automatically after a successful purchase.

Please check your spam or junk folder first. If you still cannot find the confirmation, contact us at info@heya.fi using the email address entered at checkout.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

You can use the tracking link to follow the progress of your delivery.

We are sorry that your order did not arrive as expected.

Please contact us at info@heya.fi within three days of delivery. Include your order number and clear photographs of the item, its packaging and any visible damage.

Our team will review the issue and arrange an appropriate solution.

HEYA currently ships to countries within the European Union.

Available delivery methods, costs and estimated delivery times will be shown at checkout after you enter your delivery address.

Orders are usually prepared within two business days, excluding weekends and Finnish public holidays.

During launches, promotions and other busy periods, processing may take slightly longer.

Estimated delivery times depend on the destination and delivery method selected at checkout.

Finland: approximately 2-4 business days
Europe: approximately 4-8 business days

These estimates begin once the order has been dispatched. Carrier delays and customs processing are outside HEYA's direct control.

Shipping costs are calculated at checkout based on your destination, parcel size and selected delivery method.

Please review your delivery information carefully before completing your order.

Because orders may enter processing quickly, we cannot guarantee that an address can be changed after an order has been placed. Contact us immediately at info@heya.fi if you notice an error.

Once the parcel has been transferred to the carrier, any available delivery changes must be arranged directly with the carrier.

You will receive a tracking email once your order has been dispatched.

Tracking information may take up to 24 hours to update after the parcel has been registered by the carrier.

Please check the delivery location, your mailbox, building entrance and any designated safe place. We also recommend checking with members of your household or neighbours.

If the parcel still cannot be located, contact the carrier first using your tracking details. You may also contact us at info@heya.fi, and we will help where possible.

No. All orders are shipped within the European Union with VAT included, so you will not be required to pay additional customs duties or import taxes upon delivery.

Customers are responsible for collecting their parcels within the carrier’s collection period.

If a parcel is left uncollected or refused and returned to HEYA, all associated return shipping and carrier fees will be deducted from the refund.

Yes. Eligible products may be returned within 14 days of receiving the order.

To request a return, contact us at info@heya.fi and include your order number and the products you would like to return.

Returned products must be:

• Unworn and unused
• Clean and free from marks, makeup, perfume, deodorant, hair or other signs of use
• Returned with all original labels attached
• Returned in their original packaging
• In a condition suitable for resale

We reserve the right to refuse a return that does not meet these conditions.

For hygiene reasons, opened or used undercaps, pins and certain accessories may not be eligible for return unless they are faulty. Any exclusions will be clearly stated on the relevant product page.

Unless the product is faulty or an incorrect item was sent, customers are responsible for return shipping costs.

We recommend using a tracked delivery service and keeping your shipping receipt until the return has been completed.

We do not currently offer direct exchanges.

You may return an eligible item for a refund and place a new order for your preferred fabric, colour or product.

Once your return arrives, please allow up to five business days for it to be inspected and processed.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.

Original delivery charges are not refundable, except where required by law or where the full order is returned under the applicable right of withdrawal.

Products sold as a set, bundle or multipack must be returned together in full unless an individual item is faulty.

All pieces must meet the return conditions and be included in their original packaging.

Please allow the stated processing period and any additional processing time required by your bank.

If the refund has still not appeared, contact us at info@heya.fi with your order and return details.

Each HEYA fabric has been selected to offer a different balance of softness, structure, stretch, breathability and drape.

As a general guide:

Bamboo Jersey
Soft, breathable and naturally flexible. An effortless everyday option with a comfortable drape.

Premium Jersey
Smooth, stretchy and easy to style. A versatile choice for a polished, secure finish.

Breathable Jersey
Lightweight, soft and designed for greater airflow. Ideal when you prefer a lighter feel.

Liquid Jersey
Fluid, smooth and lightweight with an elegant drape and subtle sheen.

Satin Liquid Jersey
A fluid jersey with a more luminous satin finish. Designed for an elevated, refined appearance.

Light Woven Modal
Lightweight and airy with a delicate woven finish. Its slightly sheer quality makes it ideal for layering with an undercap.

Visit our Fabric Guide for a more detailed comparison.

Yes. HEYA focuses on considered essentials designed to feel comfortable, functional and easy to wear throughout the day.

The best fabric for you will depend on the level of grip, stretch, coverage and structure you prefer.

Product measurements are listed on each individual product page.

Because fabric is cut and finished by hand, slight variations in length or width may occur. These small differences are a natural part of textile production and do not affect the overall function of the product.

Opacity varies by fabric, colour and lighting.

Jersey fabrics generally provide more coverage, while lightweight woven fabrics may be slightly sheer and are best worn with an undercap.

Full opacity information is included in each product description.

This depends on the fabric and your preferred styling method.

Stretch jersey fabrics may be worn with or without an undercap. Lightweight or woven fabrics may benefit from an undercap for additional coverage, grip and security.

We make every effort to present colours as accurately as possible.

However, colours may appear slightly different depending on your screen settings, device, lighting conditions and the natural characteristics of the fabric. Small variations between production batches may also occur.

Some fabrics may develop light creases while folded and packaged.

These usually soften after the item has been unfolded, gently steamed or ironed according to its care instructions.

Selected essentials and popular colours may be restocked.

Where available, enter your email address on the product page to receive a notification when the item becomes available again. Limited or seasonal colours may not return once sold out.

The composition, measurements, features and recommended care instructions can be found on each product page.

Please always follow the care guidance provided for your specific product, as instructions may differ between fabrics.

Always follow the care label and the instructions provided on the product page.

For most HEYA hijabs, we recommend:

• Washing with similar colours
• Using a gentle cycle
• Using a mild detergent
• Avoiding bleach
• Avoiding tumble drying
• Air drying naturally
• Using a low iron temperature where permitted

Delicate fabrics may benefit from being placed inside a laundry bag.

We generally recommend air drying to protect the fabric's texture, shape and finish.

Please refer to the individual product's care label before washing or drying.

Most HEYA fabrics can be gently steamed or ironed on a low setting.

Use a clean cloth between the iron and delicate fabrics where recommended. Avoid excessive heat, particularly on satin or lightweight materials.

Store your hijabs clean and dry, either folded neatly or placed on a suitable scarf hanger.

Keep magnets and pins separate from delicate fabrics to reduce the risk of snagging or marking.

Keep accessories dry and store them safely when not in use.

Avoid prolonged contact with water, perfume, cosmetics and household chemicals, as these may affect the finish over time.

Magnets and pins contain small parts and should be kept away from babies and children.